many years ago my daughter got engaged, they bought the little diamond ring from a high street jewellers on the friday and unfortunately by sunday evening it was all over, the ring had never even got out of its box...first thing monday it was taken back, it had cost £225, she was offered £25 for it, she left the jewellers in tears with a ring she no longer wanted, i vowed that day i would never buy from a high street jewellers ever again, and i havent...i go to the manufacturers or the wholesalers right in the heart of the birmingham jewellery quarter, i look and feel the items i want to buy, i test the stones and check the hallmarks wether new or second hand to ensure that you , the customer, get the best deals, i love buying and selling jewellery but more than that i love making my customers happy, nothing is too much trouble..xx